security systems monitor

So I logged onto the app and found out it's a communication
failure triggered by one of the sensors. I tried to disarm or reset using the app, it wouldn't let me and kept getting message that says cannot be reset due to the communication failure. I
figured out how to reset it but I have to be home to do it using the console. Then open and close the door or window that triggered the error. Then it will reset itself. What a piece of useless device and gives me more headaches than security service.